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Fannie Mae Customer Service

Fannie Mae i.e. Federal National Mortgage Association, founded in 1938 is a government-sponsored enterprise (GSE) chartered by Congress with its Headquarters in Washington, D.C. It is a national mortgage finance company, but it doesn't offer home loans. The company provides stability, affordability and liquidity to the United States mortgage markets as well as the housing market. It works with mortgage service providers, housing counselors to help stressed homeowners. Its aim is to provide money to mortgage lenders and make sure that people can buy or rent housing. It makes buying a home more affordable for homeowners. It helps homeowners to avoid foreclosure and help struggling homeowners such that they can make their payments on time and do not lose their homes.

Freddie Mac, Federal Home Loan Mortgage Corporation, is another government-sponsored enterprise (GSE). They are privately owned, but receive support from the Federal Government, and assume public responsibilities. If you are looking for student loans by Fannie Mae, Fannie Mae doesn’t provide any student loans. However you might be confusing it with Sallie Mae another company, Student Loan Marketing Association, or SLMA which provides student loans. Many people consider these two as cousins, because both of them work with loans backed by government rules.

Fannie Mae and Federal housing administration have recently issued lists of condo projects around the country that have been approved for financing. These approved projects are eligible for government backed loans and smaller down payments for buyers. Fannie Mae provides wide range of career options and job opportunities to large number of people looking for the jobs. Some of the exciting career opportunities include:
  • Senior financial analyst
  • Senior SAS research analyst
  • Credit risk analyst III
  • Non technical Project management manager III
Website: http://

Customers can call the representatives at the Resource Center
Phone number: 1-800-7FANNIE (1-800-732-6643)

For written correspondence, the mailing address for the headquarters is

Fannie Mae
3900 Wisconsin Avenue, NW
Washington, DC 20016-2892
An e-mail form to contact the Customer Service Department is available on the website.

It has been notified on the website that as e-mail is not a secure communication method; so, do not send social security numbers or financial account information via e-mail.

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