Apple Customer Service
|Apple Inc., formerly known as Apple Computer, Inc. is an American multinational corporation. It is the largest publicly traded company in the world by market capitalization and the largest technology company in the world by revenue and profit. The company designs and markets personal computers, consumer electronics, computer softwares etc. The best-known hardware products of the company include the Mac laptops, desktop computers, power mac G5 desktops, OS X Lion, TV, tablets, the ipod, the iphone and the ipad.Some iTunes downloads are available on yahoo. Softwares includes the MacOS X operating system; the iTunes media browser etc. The company operates 317 retail stores in ten countries and an online store, where hardware and software products are sold. Apple acquires a great shareholding in the stock market. Mission statement of apple is to constantly strive to provide customers with the best products and services at competitive but sustainable services.
Apple iOS 5, released on October, 12, 2011. New features of the iOS 5 are notification center, dedicated camera button support, iMessage instant etc.
AppleCare is a service and support plan offered by Apple Inc. It broadens the standard Apple warranty and phone support for ipods, iphones and ipads to two years and three years for Macs. Some of you might get confused with Applebee to be one of the apple’s products. Applebee’s International, Inc., is an American company which develops, franchises, and operates the Applebee's Neighborhood Grill and Bar Restaurant chain.
GarageBand , a software application for Mac OS X and iOS allows users to create music or podcasts. It is developed by Apple Inc. as a part of the iLife software package.
A large number of Jobs in customer care service centers as customer care executives, representatives or various other positions are available in locations like Austin Texas, Cork, Apple valley ca, Dubai, Dublin etc.
Some major stores are located in Montreal, Canada, Brent Cross, Sydney, Thailand etc. It has got third rating on Business Week’s fourth annual customer service awards, falling in behind LL Bean and insurance company USAA, and above companies like Amazon and Dell. The awards were based on survey results from a few different places.
Apple has topped its competitors in the PC industry in the University of Michigan's American customer satisfaction’s index It achieved a score of 86 out of 100. Its highest ranking began since the annual survey in 1995. These are the secrets of apple’s success.
Its customer service ranks based upon user reviews and complaints. Gene Teluse, is the VP or vice president of Customer Care. An Apple ID is a user name one can use for everything one does with Apple. One can shop the iTunes Store, log in to Chat, buy from theOnline Store, etc. It lets the customer personalize the Apple experience. The customer can also fill the feedback form available on the website. If someone wishes to change the ID, he should go to appleid.apple.com. It is to be noted that some IDs, such as a MobileMe or iChat accounts, can't be changed.
The support homepage provides answers to all the customer’s or consumer’s questions about new hardware and software products. Support manuals are also provided to help the customers. The MacBook pro Support Page helps with troubleshooting, tutorials and various other services. When the customers have questions on technical support for Mac, iPad, iPod, Apple TV or iPhone, he can get friendly, expert advice at the Genius Bar in any Apple Retail Store.
The Genius Bar is home to Geniuses who are trained by Apple, they have extensive knowledge of products and can answer all the technical questions, sort out various problems or complaints. The customers can also receive technical support from apple by sending email. The Apple Authorized Training Center (AATC) Program provides training to customers, and from beginners to professionals. Some people consider apple’s customer service to be best and for others it is bad or worst and terrible at times. Its products are stylish they don’t have doors or removable items, the battery is inside the case and isn’t removable by the user. Their quality is also considered to be good.
Apple Customer Service Department Phone Numbers
|Contact Numbers and Websites|
|Canada||English: 1-800-263-3394|| www.apple.com/ca/support/|
|Germany||(49) 01805 009 433**||www.apple.com/de/support/|
|Hong Kong||852) 2112-0099*||www.apple.com/hk/support/|
|India||(91) 1800 4250 744 |
|Delhi 18004250744||(Customer support number): 91- 80-4140-9000|
|Indonesia||0018 03061 2009||www.apple.com/id/support/|
|Ireland||(353) 1850 946 191||www.apple.com/ie/support/|
|Japan|| Within Japan: 0120-27753-5|
Outside Japan: (81) 3-5334-2096
|Malaysia||1-800 803-638|| www.apple.com/my/support/|
|Singapore||800-186-1087 or (65) 6835-1812*||www.apple.com/mx/support/|
|Spain||(34) 902 151 992|| www.apple.com/es/support/|
|iPhone: 1-800-MY-IPHONE (1-800-694-7466)|
|Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)|
|Education Customers: 1-800-800-2775|
(support), 1-800-780-5009 (sales)
|United Kingdom||(44) 0844 209 0611||www.apple.com/uk/support/|
then dial 800-708-5413
If one needs to find an Apple Authorized Service Provider, including Retail Stores or Distributor in any particular region one can use the service locator available on the website.
To learn about return and refund policy, one can visit the official website.
For assistance 24 hours a day, the customer can visit online resources:
- For help, one can review frequently asked questions (faq).
- To check the order status, one can view the most up-to-date status, make changes to order, print the invoice.
For help with an order you've placed, you can also call Apple Store Customer Service:
- Hours of Operation: Mon - Fri from 5:00 a.m. to 8:00 p.m., or Sat - Sun from 7:00 a.m. to 4:00 p.m. Pacific time
Twitter account: http://twitter.com/#!/AppStore