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Best Buy Customer Service

Best Buy Co., Inc. is an American retailer of consumer electronics in the United States. It accounts for 19% of the market. It operates in many locations such as Mexico, Canada, China and the United Kingdom (UK). Its subsidiaries include Geek squad, cinema now, Magnolia Audio Video, Pacific sales, and, in Canada, it operates under both the labels -Best Buy and Future shop. Together these operate more than 1,150 stores in the United States, Puerto Rico, Canada, China, and Mexico. The company has rolled over 100 Best Buy Express automated retail stores or zoom shops, operated by zoom systems, in airports and malls around the U.S. The company's corporate headquarters are located in Richfield, Minnesota.

It was named "Company of the Year" by Forbes magazine in 2004, "Specialty Retailer of the Decade" by Discount Store News in 2001, got a ranking in the Top 10 of "America's Most Generous Corporations" by Forbes magazine in 2005 (based on 2004 giving), and made Fortune magazine's List of Most Admired Companies in 2006.In 2009, it became the primary electronics retail store.

It is also the largest retailer of cellular phones with phones from verizon wireless, AT & T wireless, Sprint PCS, and T-mobile. It also has stand alone mobile stores in shopping malls that sell only a subset of products carried at the larger stores. It is a leading laptop retailer, offering a huge selection of products from Toshiba, Samsung, Sony, HP and Acer at extremely competitive prices. Best buy credit cards and reward zone credit cards can be used for all the Best Buy purchases, in store and online, to take advantage of exclusive financing offers, discounts and rewards. Both printable and online promo codes and coupon codes are available offering huge discounts to the consumers. Trade-in programs offers a variety of ways to receive a Best Buy gift card for used video games, musical instruments and used electronics. While Redeeming Gift Cards Online, during Checkout, both the card number and 4-digit PIN on the back of the card have to be entered.

The customer can buy wide range of home appliances of varying models such as tv, laptops, refrigerators, microwaves, air conditioners etc. with manuals and warranty is also provided. It also provides appliance delivery to customers.

Geek squad Black Tie Protection plan is available on a host of products, and it's sold exclusively at Best Buy. Best buy for business offers commercial grade products and services. Exchange and Return policy can be viewed from the website if the customer wants to exchange or return an item purchased from the stores.

Best Buy Customer Service Department

Best buy offers retail services and distribution careers both at headquarters and stores. Variety of job opportunities as distribution center (dc) customer service manager, supervisor, specialist, associate, representative, cashier, executives etc. are available and employment is offered at locations like Auburn, Washington dc, Dallas, Jersey city, New York(ny), Macedonia etc. Attractive salary and incentives are offered to the employees. Other details regarding job description and interview questions can be viewed from the website. Training is provided to the newly employed.

Customer service ranks are based on customer’s reviews and complaints. It also conducts customer service survey to get a feedback from the customer. However the customer satisfaction is measured on American customer satisfaction index. It has been rated good, bad or poor and even horrible by the customers according to their experience. Some initiatives have been taken in order to improve the customer service.


USA Corporate Office Headquarters Address:
7601 Penn Avenue South
Richfield, MN 55423
Corporate Phone Number: 1-612-291-1000
Fax Number: 1-612-292-4001
Email Address:
Time: Customer service is available 24 hours, 7days a week.
Phone number: 1-888-BEST BUY (1-888-237-8289).

Best buy live chat support or email support information is not available though online support community forums, geek blog, twelpforce, facebook, , video on you tube, rating and reviews etc. are some of the support options available for the customer’s help in case of any complaints or problems.

Twitter URL:!/twelpforce

You can also reach best buy’s executive resolution team for issues which you have tried to resolve using normal customer care methods and have not been able to sort them out.

Mr. Terry Westerman
Senior Representative
Executive Resolution Team
Best Buy Customer Care

Lisa Smith
VP Customer Care

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